The Technology Support Analyst (Level 2) in Boston provides advanced technical support and customer service to all employees, reporting to the Technology Services Manager. The role involves working closely with the Level 1 Service Desk to resolve various technology issues, including software applications, hardware, phones, printers, operating systems, and remote access. The analyst serves as the first escalation point for Level 1 inquiries and collaborates with Level 3 analysts on complex, high-priority issues. Additionally, the role includes conducting training sessions, preparing training materials, and managing onboarding for new employees.

Candidates should have a minimum of 3 years of experience in technical support, preferably in a law firm or professional services environment, and must possess A/V support experience. Strong expertise in Microsoft products, troubleshooting, remote access, and data security protocols is required, along with excellent communication skills to assist non-technical users. The position requires on-site work five days a week, with hours from 9 am to 5 pm and an on-call rotation every 8 weeks.

The salary ranges from $72K to $100K, with a target range of $85K to $90K. A bachelor's degree or equivalent experience is preferred. This role demands a proactive, organized, and adaptable professional who excels in a fast-paced, customer-focused environment.