The Technology Support Analyst Level 3 in Chicago provides advanced technical support and exceptional customer service to employees at a law firm, reporting to the Technology Services Manager. This role handles a wide range of technology requests, including software applications, hardware, phones, printers, operating systems, and mobile devices. The Analyst is also responsible for training Level 1 and 2 analysts, identifying training needs, preparing materials, and conducting onboarding sessions for new hires.

This position requires a minimum of five years of experience in technical support, preferably in the legal industry, along with experience leading or mentoring teams and managing projects. The candidate should have expert knowledge in Microsoft products, remote access technologies, troubleshooting, and data security protocols, as well as excellent communication skills to explain technical concepts to non-technical users.

The role involves providing both onsite and remote support, using tools to assist customers, troubleshooting complex technical issues, and maintaining detailed records in the Service Desk ticketing system. Additionally, the Analyst will plan and manage training programs, collaborate on developing processes and standards, and participate in software testing and feedback. The salary range is $82K-$124K, with a target of $100K-$103K. The position requires five days in-office for the first 30 days, transitioning to a hybrid schedule.