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Regional Technical Support (Dallas)
Dallas, TX · Information TechnologyRegional Technical Support
Reporting to the Manager of IT Service & Support, the Regional Technical Support will support end-user and office technologies following established department policies and procedures.
RESPONSIBILITIES:
Reporting to the Manager of IT Service & Support, the Regional Technical Support will support end-user and office technologies following established department policies and procedures.
RESPONSIBILITIES:
- Provide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.
- Meet established ticket resolution SLAs.
- Maintain a current inventory of all IT related equipment for each office as designated by the IT Department.
- Support office openings, moves and upgrades.
- Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.
- Install and setup computer hardware and peripherals.
- 30% travel required.
- 3 days minimum in office, potentially more depending on workload.
- 3+ years related experience.
- Thorough knowledge of law firm applications including Microsoft Office and NetDocuments.
- Demonstrated knowledge of fundamental office local area networking. Hardware and software troubleshooting experience.
- Experience with troubleshooting network printers, MFPs and copiers.
- Experience with mobile devices, specifically supporting the iOS platform. Experience with MDM (mobile device management) platforms a plus.
- Demonstrated experience in end user support and basic training.
- Bachelor’s degree in information systems and information technology preferred.